WE ARE HIRING!

Night Shift Controller – Security Operations Command Centre

Position: Night Shift Controller
Department: Operations
Working Location: Singapore
Working Hours: 8.00 PM – 8.00 AM (Night Shift)
Employment Type: Full-Time

Job Overview

We looking for a responsible, vigilant and proactive Night Shift Controller to join our Security Operations Command Centre.

The successful candidate will be responsible for overseeing and coordinating the agency's night-time security operations, monitoring deployed security personnel, managing operational communications and ensuring timely escalation of incidents and manpower-related matters.

The candidate will play an important role in maintaining effective operational control, security coverage and communication across the company's portfolio of security sites.

Key Responsibilities

1. Security Operations & Manpower Monitoring

• Monitor and oversee the attendance, deployment and operational status of security personnel across multiple sites.
• Monitor officers' attendance and clocking records through the company's iREP attendance monitoring system.
• Identify and follow up on missed clock-ins, late reporting, irregular attendance and manpower shortages.
• Coordinate urgent manpower replacements and standby arrangements with the Operations Team.
• Ensure potential unattended security posts are promptly identified and escalated.

2. Incident & Emergency Coordination

• Receive and coordinate reports of security incidents, emergencies and operational irregularities.
• Promptly escalate critical incidents to the Operations Manager and relevant management personnel.
• Coordinate with on-site Security Officers during emergencies and operational disruptions.
• Maintain accurate records of incidents, actions taken and follow-up requirements.

3. CCTV & Remote Surveillance Monitoring

• Monitor designated CCTV systems, remote surveillance platforms and video management systems (VMS).
• Review suspicious activities, security alerts and abnormal occurrences.
• Liaise with on-site personnel to verify security alerts and coordinate appropriate responses.
• Report CCTV connectivity issues, equipment faults and system abnormalities.

4. Command Centre Administration & Reporting

• Maintain accurate daily operational logs and incident records.
• Monitor operational communication channels, including telephone calls and designated WhatsApp groups.
• Prepare night-shift operational summaries and reports for management.
• Ensure proper handover of outstanding operational matters to the incoming day-shift Operations Team.

Job Requirements

• Minimum O-Level or equivalent.
• Preferably minimum 1–2 years of experience in security operations, control room, command centre or related operational roles.
• Previous experience in a security agency or security operations environment will be an advantage.
• Familiarity with CCTV monitoring, attendance monitoring systems and computer-based applications.
• Good communication and coordination skills.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Able to work independently with minimal supervision.
• Responsible, alert, disciplined and able to remain calm under pressure.
• Willing and able to work permanent night shifts, weekends and public holidays.

Preferred Qualifications

• Previous experience in an Operations Control Centre (OCC) or security agency command centre.
• Familiarity with security manpower deployment and incident management.
• Knowledge of Police Regulatory Department (PRD) security industry requirements and operational procedures.
• Must processed minimum Valid Police Regulatory Department (PRD) Senior Security Officer (SSO) license.

What We Offer

• Stable full-time employment.
• Opportunity to work in a centralized security operations environment.
• Exposure to integrated security management and remote surveillance technologies.
• Supportive operations and management team.
• Opportunities for skills development and career progression.
• Training will be provided.

How to Apply

Interested applicants are invited to submit their updated resume, stating their security job experiences, current or last drawn salary and expected salary to kelvintan@fta.com.sg

Only shortlisted candidates will be contacted.