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The Employee, being appointed as Operations Executive, is responsible for the following duties:

 

a. General Supervisory Duties

- Overall-in-charge for the management of security services provided at a fixed number of deployment sites

- Reports to Chief Operations Officer

- Reports on all security officers deployed at managed sites

- Audit and ensure the quality of services provided at managed sites

- Manages Operations Team

 

b. Site Management

- Conduct security and risk assessments of managed sites

- Plan, implement, and improve security procedures and processes at managed sites

- Conduct daily inspections of managed sites

- Respond to incidents that are escalated from officers deployed to managed sites

- Liaise with estate managers at managed sites on behalf of the Company

- Plan and implement SOPs for contingencies at managed sites

 

c. Deployment Management

- Plan for the deployment of manpower at managed sites at least one week in advance

- Cover the duties of officers in the event of shortfall, or provide for the covering of duties in shortfall instances

 

d. Technologies Management

- Audit and ensure the readiness of security technologies deployed at managed sites

- Troubleshoot and resolve technical issues that may arise at managed sites

 

e. Personnel Management

- Ensure the discipline and professionalism of officers at managed sites

- Enforce and police compliance at managed sites to client and Company policies

- Respond to grievances aired by officers at managed sites and resolve them as needed

- Plan and schedule for the training of officers at managed sites as necessary

- Conduct OJT for freshly onboarded officers at managed sites as necessary

- Assist the COO with the recruitment and onboarding of new officers

- Conduct regular appraisal and performance reviews of managed officers